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FAQ Mountain

  • When do I get the access codes to the condo?

    We mail out the room keys and the arrive about 2 days prior to your arrival.

  • How do I reserve a condo?

    You can either book online call 850-399-0316 or send me an email at with your dates and which condo you want to book.

  • What is your cancellation policy?

    You can cancel your reservation up to 36 days prior to arrival and the cancellation penalty is 25% of the TOTAL reservation amount. If you cancel 35 days or less the cancellation penalty is 100% of the TOTAL reservation amount. Payments are nonredeemable, and non-transferable. Early departure/ late arrival does not warrant any refunds.

  • Do you offer travel insurance?

    We encourage the purchase of travel insurance to protect your investment in situations where a member of your party is sick or injured, preventing them from traveling. For complete information regarding travel insurance coverage, including Cancel for any Reason coverage, please visit: Purchase Travel Insurance

  • What to bring?

    To start off your stay the condo will have: a roll of paper towels, a couple of trash bags and dishwasher detergent packs in the kitchen. A roll of toilet tissue in each bathroom and a hotel size soap and shampoo set. Many guests who plan on taking advantage of our full kitchen and laundry bring extra dish soap, garbage bags, dishwasher detergent, bar soap, paper towels, toilet tissue, laundry detergent/softener, shampoo, hair dryer and beach towels.

  • Should I rent a car or use the shuttle?

    We recommend renting a car. There is a free bus to Frisco and Silverthorn.

  • What are the check in and check out times?

    Our check begins at 4pm. Check out is at 10 am.

  • Can I have an early check in or a late check out?

    An early check in or a late check is sometimes possible.. If you would like a guaranteed check in by 2pm, this may be possible if you email me prior to Wednesday. If it is possible, there is a $50 fee.

  • Where do I rent ski's?

    We recommend reserving ski’s ahead of time at Breeze Ski rentals.

  • Where can I buy lift tickets?

    A good website is or the advance lift tickets from Copper directly.

  • Shopping in the Center Village. To name a few:


    Copper Mountain Sports

    Rocky Mountain Chocolate Factory

    Copper Clothing Co


    Tucker's Trading Post

  • Area Airports